Public Safety



The goal of public safety is to ensure that people feel safe and secure where they live, work, and play.
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Dallas Police Department (DPD)

The Police Department, in serving the people of Dallas, strives to reduce crime and provide a safe city by:

• Recognizing that its goal is to help people and provide assistance at every opportunity;
• Providing preventive, investigative, and enforcement services;
• Increasing citizen satisfaction with public safety and obtaining community cooperation through the Department’s training, skills, and efforts; and
• Realizing that the Police Department alone cannot control crime, but must act in concert with the community and the Criminal Justice System.

The Dallas Police Department was named the #1 Most Social Media Friendly Police Department in America by in 2013. The department’s Twitter followers have increased from 10,500 to over 20,900. A “DPD Alerts” Twitter feed was created to alert the public about road closures and openings in July 2012. DPD Facebook “likes” increased from 11,200 to 24,264 and followers of a Spanish Facebook page launched in April 2013 has increased by over 130%.

Numerous tips have been received after photos and videos were posted on social media. Some of these tips have helped identify suspects and victims of crimes. DPD has also posted 92 surveillance videos on YouTube showing crimes in progress and requesting the public’s help in identifying suspects.

In addition, the department has used the NextDoor social media platform to connect with neighborhood groups and DPD’s Office of Community Affairs launched an Instagram page in March 2013.

The Office of Community Affairs has hosted 12 “Chief on the Beat” Health and Safety Fairs in 2013. These family friendly events gave the public an opportunity to interact with officers in a non-law enforcement setting.

Dallas Fire Rescue (DFR)

Dallas Fire-Rescue provides effective and rapid emergency, fire, rescue, and prevention services in an ever-changing environment. They strive to be the best trained, technologically advanced, customer-focused fire service organization in the country.

DFR conducts station tours and other educational activities for special events and occasions. Each year DFR honors thousands of department apparatus and various educational resource requests. For more information, call the Event Request Line at (214) 670-4609, the Fire Education Event Request Line at (214) 670-4633 or visit

Residents and businesses are encouraged to contribute their time and/or money to benefit firefighters and paramedics through the Adopt-A-Station program. Donors have the choice of contributing to a general fund or to the fire station serving their community.

Office of Emergency Management (OEM)

The Office of Emergency Management (OEM) coordinates the Community Emergency Response Team program, which trains citizens to be emergency responders in their communities. OEM continues to evolve in its use of social media, sending severe weather warnings, watches and advisories directly to its Twitter feed. National Weather Service information is posted to the site in real-time and is available 24 hours a day.

In 2013, the OEM planning section updated its internal Standard Operating Procedures and began conducting monthly simulated exercises. OEM also completed scheduled maintenance on the City’s 156 outdoor warning sirens.

Municipal Courts

The municipal courts took significant steps in improving customer service and efficiency, introducing a new pretrial system in FY 2013 which gives defendants and attorneys an opportunity to settle their cases short of a trial, saving money for defendants and taxpayers.

Renovation of the 2014 Main St. building provided an updated home for the municipal court system. And as the fiscal year ended, the department launched Incode; a new court case management software that replaced outdated mainframe computer programs.