Dallas is the number one visitor and leisure destination in Texas and the ninth largest city in the country. The city is also part of the fourth largest metropolitan area in the country, with a population of 1.2 million. A modern and sophisticated city with the largest urban arts district in the nation, Dallas has more than 13 entertainment districts and is the ideal place to discover the latest and greatest partnerships and attractions.

The City of Dallas has approximately 13,000 employees, with an annual budget of nearly $3 billion.

The City uses the International Organization for Standardization to reduce costs and maximize productivity. In addition, management introduced performance measurement, customer service initiatives, benchmarking and strategic planning to keep operations running efficiently, economically, and effectively. Employee Advisory Committees seek and promote employee input and involvement and a comprehensive employee fitness initiative has improved employee health and decreased healthcare costs.

The City of Dallas has also been “going green” well before the green movement was in fashion. Dallas has received so many green initiatives and accomplishments over the past two decades that the Regional Director of the U.S. Environmental Protection Agency called Dallas “… a leader among cities … standing ready to be a model for the rest of the nation.”


Computer Information Systems (CIS)


• The Best of Texas Awards program salutes IT professionals and projects in Texas state and local government organizations and educational institutions at the annual Government Technology Conference (GTC) Southwest event. All government and educational organizations in Texas are invited to submit nominations each March and awards are presented in June. The City was named Best Mobile/Wireless Project Winner for myInspections City of Dallas Building Inspector Companion.


• The Digital Government Achievement Awards (DGAA) recognize outstanding agency and department websites and projects at the application and infrastructure level. All United States and international government agencies may enter their actively functioning, fully operational applications and projects. The City submitted three applications, two of which were recognized:

• Government-to-citizen Local government category:
Winner: myInspections City of Dallas Building Inspector Companion

• Government internal category:
Honorable mention: City of Dallas Budget Bid Online Ranking System



The 2013 Customer Innovation Awards honor the most exceptional and innovative achievements made by customers using Paymetric solutions.

All of the winning companies have best demonstrated how a solution helped the organization to:

. Improve business processes and performance
2. Overcome technological or organizational challenges
3. Increase operational efficiencies and improve security and brand protection
4. Deliver excellence in customer service
5. Achieve documented and/or demonstrable ROI

Winners were awarded at a reception held in their honor at the SAPPHIRE NOW and ASUG Annual Conference in Orlando, FL on May 15, 2013.


The Comptroller of Public Accounts launched the Texas Comptroller Leadership Circle program in December 2009 to recognize local governments across Texas that are striving to meet a high standard for financial transparency online. Spotlighted were local governments that are:

1. Opening their books to the public
2. Providing clear, consistent pictures of spending
3. Sharing information in a user-friendly format that lets taxpayers easily drill down for more information.

Dallas Fire Rescue (DFR)

2013 Annual Award recipients:
• Lt. Isaac Conway, Distinguished Service
• Justin Stinson, Outstanding Service to the Fire Department
• Manuel Hernandez, Firefighter of the Year
• Lt. Ladd Smith, Capt. Randall Stidham, Fire Officer of the Year
• Battalion Chief Charles Hampton, William E. Cooper Staff Officer of the Year
• Eduardo Davila, Paramedic of the Year
• Charles McLemore, Julius Schepps Community Service
• Michael Chaffin, P.L. Andrews Rookie of the Year
• Jane Lewis, Support Staff Member of the Year
• Helen Watts, Dispatcher of the Year
• Kevin Gallegos, Fire Prevention Excellence in Service Award
• Nolen Wade, Fire Explorer of the Year
• Capt. George Freeman, John J. Linskie Dallas Fire-Rescue Service
• Thomas Malouf, Robert E. Cullum Dallas Fire-Rescue Safe Driving
• Members of Rescue 33 B-shift, EMS Award in Memory of Doris M. Nelson
• Members of Engine 33 C shift, Box Four Fire Buffs Association Hot House of the Year
• Christine Morris, Daisy Castaneda and Fire Station 44 C-shift, Special Recognition
• Fire Station 33 C shift Barney McKinzie Humanitarian
• Dallas Fire-Rescue Retiree Marcus Moorehead, Henry Majors Community Service Award
• Anthony Jacobs, Rotary Firefighter of the Year
• Capt. Marcus Stephenson and Lt. Derrick Cherry, Justice Department award for arson investigation
• Capt. Kenneth Luckey Harris and Stanley A. Wilson were among many first responders to be honored with a 2013 Star of Texas Award. Both died in the line of duty.

Sons of the American Revolution awards:
• David Pinales, EMS Commendation Medal
• Craig Lewis, Firefighter Commendation Medal
• Mike Arnold, Medal of Heroism

Dallas Public Library

• White Rock Hills Branch Library: 2012 Accessibility Award from the Accessibility Professionals Association (APA) & the Texas Governor’s Committee on People with Disabilities.

• Polk Wisdom Branch Library: Recognized in the 2012 Library Design Showcase from American Libraries for service flexibility; through mobile study rooms, story time walls, shelving units and staff workstations.

Dallas Water Utilities (DWU)

DWU PALS award

• Dallas Water Utilities received a 2013 ADDY Award for Best of Show Broadcast from the American Advertising Foundation for the Regional Lawn Whisperer Campaign.
• The PALS Division received the North Texas Corporate Recycling Association Excellence in Material Recovery 2013 Kiran Makanji of the PALS Division was awarded the Water Environment Association of Texas (WEAT) Outstanding Lab Analyst of the Year Award



The North Central Texas Council of Governments Center for Development Excellence presented its Celebrating Leadership in Development Excellence (CLIDE) Award to the Bexar Street Redevelopment. The CLIDE Awards recognize projects and programs for their sustainability.

Kay Bailey Hutchinson Convention Center
Kerry Steele, an employee at the Kay Bailey Hutchison Convention Center, was recognized with a coveted award from the Dallas Convention and Visitors Bureau. It is the first time a City employee has received the LaVonne Rea Exceptional Customer Service Award.

Office of Cultural Affairs (OCA) City Performance Hall

The Frank Lloyd Wright Honor Award was presented to Dallas City Performance Hal as one of the most technically accomplished, user-oriented, performing arts facilities in the country. Dallas City Performance Hall is a venue for local, nonprofessional performing arts groups. This project is the product of extensive multidisciplinary team collaboration and community input.

Office of Financial Services (OFS)


The Government Finance Officers Association presented the City of Dallas with a Distinguished Budget Presentation Award. To receive the award, a governmental unit must publish a budget document that meets program criteria as a policy document, operations guide, financial plan and communications device.


The City of Dallas also received the Comptroller of Public Accounts Gold Leadership Circle award. The award recognizes local governments striving to meet high standards of financial transparency online. Gold is the highest honor, given to cities that are setting the bar high with their transparency efforts.

Park & Recreation

• Preservation Dallas: Stevens Park Pavilion
• American Institute of Architects Dallas: College Park Pavilion
• North Central Texas Council of Governments 2013 CLIDE (Celebrating
• Leadership in Development Excellence) New Development Award – Klyde Warren Park
• North Dallas Suburban Alumnae Chapter/Delta Sigma Theta Sorority Community Partner of the Year, Willie B. Johnson Recreation Center

Webb Chapel Pavilion:
• Texas Society of Architects 2013 Design Award
• Society of American Registered Architects National Design Award
• National American Institute of Architects Small Project Award
• American Architecture 2013 Award

• Texas Department of Aging and Disability Services named Dallas Park and Recreation 2013 Partner of the Year award for involvement, implementation, and promotion of Texercise. Texercise is a statewide health promotions program that educates and involves individuals over the age of 60 in physical activities and proper nutrition.

PKR Texercise Award Pic
PKR Pavilion Awards
Pkr golf awards

Strategic Customer Services

SCS CEC award
The City of Dallas Strategic Customer Services was designated a 2013-15 Citizen-Engaged Community by the Public Technology Institute for accomplishments in application of technology, strategic processes, multi-channel communications and performance management.

Street Services

STS Wowies

Street Services received three WOWie awards in FY12-13. The first was for issuing the most WOW cards in a year, the second for being the best champion of fitness and exercise and the third for having the individual that issued the most WOW cards city-wide (Helena Thompson). In addition to implementing 20 fitness related activities, the department also created a pilot fitness program for employees and implemented a fitness center at its headquarters building.