E3 Government


E3 Government

The City of Dallas will provide Efficient, Effective, and Economical government to meet the needs of its citizens now and in the present and future.
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Customer Service Strategy

The Service Area Coordination Team was created to focus on the unique needs of communities within the seven Dallas service areas. In addition to providing awareness of programs and city services, service area coordinators manage multi-departmental activity and coordinate citywide activities to address community concerns.

311 Customer Service Center
The 311 Customer Service Center is committed to providing citizens, customers, visitors and business partners with multiple channels to request city services and information. In addition to more than a million calls received, residents submitted over 40,000 service requests via the City’s website. Customer service agents attended 32 community events to take service requests and educate residents about 311 and city services. The 311 Customer Service Center improved the software residents and staff use to create service requests and introduced a smartphone app for residents to easily notify the City about problems they find in the community.

  • City launched 311 app on 9/10/2013
  • The app has been downloaded more than 6,100 times
  • Over 3,300 service requests have been submitted via Smartphone

The City of Dallas was recognized as a Citizen-Engaged Community for 2013-2015 by the Public Technology Institute. This designation recognizes excellence in multi-channel contact centers and best practices for the use of Citizen Relationship/Records Management systems, 311 services, web portal technology, telephone systems and mobile communications.

Civic Media Feed

The Public Information Office launched a website in July 2013 to better communicate and serve residents during natural disasters and other crisis situations. DallasCityNewsroom.com features city news, information and events using social media and multi-media elements. These short video segments, called The FEED, appear weekly.

DallasCityNewsroom.com features the municipal television channel, Dallas City News Network (DCNN). DCNN now appears prominently, making it easier to locate cablecasting and web streaming of City Council meetings live or on demand. New government programming technology also provides streaming of DCNN on mobile devices, laptop and desktop computers and through multiple internet browsers.